Assistance works best when we can see what you are actually working with. A rough sketch of the opening, a photo of the existing frame, or a door schedule for a townhouse block tells us more than a general enquiry. If you are mid-renovation and the tiler is booked for next week, say so. If the frame is already in and only the leaf is missing, that changes the answer completely.
Leave your email below and describe the situation in a line or two. We reply with the specific page, spec sheet or measurement note that fits your case, whether that is sizing for an 813mm opening, a frame profile match, or hardware that will not pit in a coastal suburb.
Tell us the door type, opening size and where the project is. We will come back with the right next step, not a generic brochure.
Most delays on a door order come from a question that never reached the right desk. If you are unsure whether your enquiry belongs with sizing, hardware, delivery or a showroom visit, the details below route you straight to the person who handles it. Trade schedules, DIY fitting notes and bulk townhouse lists all land in the same inbox, so nothing sits unread.
Walk-in visits are best booked ahead so a salesperson can pull frame profiles and handle samples for the finishes you are considering. Bring your opening sizes if you have them.
195 Alex Valley Suite 384Phone works well for quick sizing questions and delivery lead times. Email suits door schedules, bulk lists and anything with drawings or measurements attached.
Deliveries across Gauteng and the Western Cape are scheduled during these hours. Coastal runs are grouped weekly.
Door schedule or bulk quote: email the list with opening sizes, timber or aluminium preference and site address. Include tiling and painting dates if installation timing matters.
Fitting and care questions: phone is faster. Have your frame profile and hinge type nearby so the answer matches what you already have on site.
Hardware matching: send a photo of the existing handle and lock body. Backset and finish are easier to confirm from an image than a description.
Showroom visit: book by phone or email and mention the door types you want to see, so samples are ready when you arrive.
Most people arrive here with a half-finished door schedule, a photo of an old frame, or a rough opening that does not match any catalogue size. That is normal. Below is how we actually handle each type of query, how long a reply usually takes, and where to look first if you would rather solve it yourself.
Send a schedule, a hand sketch or a list of openings with widths and heights. Include the wall type and whether the floor finish is already down. Quotes for single doors and small orders go out within one working day; townhouse and multi-unit schedules take two to three days because frame profiles get checked line by line.
Questions about backset, stile width, hinge rating or sealing meranti before hanging are answered the same day during showroom hours. If you are mid-installation and something does not line up, a photo of the opening with a tape measure in frame saves a lot of back and forth.
Standard meranti and hardware items are usually in stock. Aluminium pivot units and custom widths are made to order, so confirm the rough opening before the floor screed goes down. Delivery runs across Gauteng weekly, with Western Cape orders arranged on a scheduled route.
Still deciding what to send first? The answers to the most common sizing, finish and installation questions are collected in one place, and you can reach us directly if your situation is not covered there.